Posted by: andy on: 2008/05/30
#1: ITIL stands for the Information Technology Infrastructure Library
#2: The organization body that supports ITIL is located in the United Kingdom
#3: ITIL consists of a series of books giving guidance and recommendations
#4: To be successful, ITIL stresses the need for a strong executive sponsor
#5: ITIL is not project management
#6: Despite its popularity, little content is available on ITIL
#7: ITIL is not a tool
#8: ITIL is not an all-or-nothing proposition
#9: You can implement ITIL in stages
#10: You can be certified in ITIL
(source: TechRepublic, video version)